Shipping policy

Shipping and delivery

Shipping costs and times

Italy: express courier 48/72h, €4.99. Free shipping on orders of €39.90 or more.

European Union: DHL Express, €19.90. Free shipping on orders of €150.00 or more. Delivery times vary depending on the destination country.

For certain locations classified by couriers as remote areas (for example minor islands, small isolated municipalities or hard-to-reach mountain areas) a shipping surcharge may apply. Any additional cost is always calculated and shown at checkout, before you confirm your order.

Summer shipping (June to September): during the warmer months, orders are dispatched only on Mondays, Tuesdays and Wednesdays, in thermal packaging with synthetic ice to preserve product quality.

Order fulfillment

The Order is fulfilled within the terms specified on the summary page and in the Order Confirmation email, subject to the availability of the ordered product. The Owner cannot be held responsible for damages suffered by the User due to delays in delivery that do not depend on circumstances foreseeable by the parties at the time the Order Confirmation was sent.

Delivery

Deliveries are made during normal working hours to the address indicated by the User and according to the methods specified in the order summary. In the event of failure to collect within the deadline set by the carrier, the products will be returned to the Owner, who will refund the price of the products, but not the shipping cost. The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the User, nor for delays in shipping or any damage occurring to the products after delivery to the carrier, where the latter has been chosen and appointed by the User.

For information about times and costs: info@ciokarrua.it · +39 0932 774309 (Monday to Friday, 9:00 to 18:00 CET).