Terms of service

Terms and conditions of service. Users who use the Services offered by "Ciokarrua" declare that they know and accept these general terms and conditions of contract.

Owner of the service and related services
Ciokarrua Srl, C.da Michelica Zona Artigianale, lotto 70, 97015 Modica (RG), VAT no. 01324280880

Contents

Introduction

This document constitutes a legal agreement between you, the User, and the company that manages the website www.ciokarrua.it and governs your use of the website and, in any case, your use of the services provided. "Legal agreement" means that the terms of this agreement, once accepted by the User, are binding on the latter. For simplicity, "User", "you", "your" and similar terms, whether singular or plural, refer to you, the User. "Ciokarrua", "the company", "we", "our" and similar terms refer to the company that owns and manages this website. "Ciokarrua" refers to this site. "Services" means the features and functionalities you can use through the website. "Agreement" refers to this document. The agreement is concluded in Italian.

Acceptance of the Agreement

In order to complete a purchase you must review and accept this Agreement and the Privacy Policy. By submitting your order and confirming the purchase, you declare that you have read and fully accept these terms. If you do not accept the Agreement, you will not be able to complete the purchase.

About Ciokarrua

www.ciokarrua.it is an e-commerce store that sells typical products of the Modica tradition. The user can choose the products they like from the range offered by the Owner and place them in the virtual cart, then proceed to purchase. Purchased products are delivered to your home by courier.

Registration, Ciokarrua Content and prohibited use

Users may purchase as guests, without registering, or optionally create an account by providing, truthfully and completely, the requested data and fully accepting the privacy policy and these general terms and conditions. If registering, the User is responsible for safeguarding their access credentials.

Account cancellation and closure of user accounts

Registered Users can deactivate their accounts, request their cancellation or stop using the Service at any time, through the site's interface or by contacting the Owner directly. In the event of a breach of these Terms, the Owner reserves the right to suspend or close the User's account at any time and without notice.

Content provided by third parties

The Owner does not carry out any prior moderation of the content or links provided by third parties displayed on Ciokarrua.it. The Owner is not responsible for such content or its accessibility.

Services provided by third parties

Users may use services or content included in Ciokarrua provided by third parties, but must first have reviewed the terms and conditions of such third parties and accepted them. Under no circumstances may the Owner be held responsible in relation to the proper functioning or the availability, or both, of services provided by third parties.

Prohibited use

The Service must be used in accordance with the provisions of the Terms. Users may not:

  • reverse engineer, decompile, disassemble, modify or create derivative works based on Ciokarrua or any portion of it;
  • circumvent the computer systems used by Ciokarrua or its licensors to protect the content accessible through it;
  • copy, store, modify, change, prepare derivative works or alter in any way any of the content provided by Ciokarrua;
  • use any robot, spider, site search and/or retrieval application, or any other automatic device, process or means to access, retrieve, scrape or index any portion of Ciokarrua or its content;
  • rent, license or sublicense Ciokarrua;
  • defame, offend, harass, engage in threatening practices, threaten or otherwise violate the rights (such as the right to privacy and publicity) of others;
  • disseminate or publish illegal, obscene, unlawful, defamatory or inappropriate content;
  • use Ciokarrua in any other improper manner that violates these Terms.

Purchase process and user rights

Purchase procedure

Each order submitted constitutes an offer to purchase the products. Orders are subject to availability and to the Owner's discretionary acceptance. The User must select the products and complete the check-out, after carefully verifying the information contained in the order summary. The order is placed by confirming it and is subject to payment of the price, taxes and shipping and payment costs indicated in the Order Summary form. The electronic submission of the purchase offer gives rise to the User's obligation to pay the price indicated therein. The Order Processing Receipt does not constitute acceptance of the order. The contract is concluded when the Owner sends the Order Confirmation to the email address provided by the User. The Owner reserves the right not to confirm an order, promptly informing the User at the email address associated with their purchase of any unavailability of one or more of the purchased products. In this case, the Owner will refund the price and shipping costs incurred by the User. All prices indicated on the site are VAT included.

Payments

Payment methods

Ciokarrua accepts the following payment methods: credit and debit cards, Apple Pay and Google Pay (via Shopify Payments) and PayPal. Payment processing is handled by certified third-party providers; Ciokarrua in no way comes into contact with the card data provided. The prices, descriptions or availability of the products displayed are subject to change without notice. The photos provided are indicative and do not constitute a guarantee of the quality of the products.

Product availability

The prices, descriptions or availability of the products displayed are subject to change without notice. The photos provided are indicative and do not constitute a guarantee of the quality of the products.

Shipping and delivery

Shipping costs and times

Italy: express courier 48/72h, €4.99. Free shipping on orders of €39.90 or more.

European Union: DHL Express, €19.90. Free shipping on orders of €150.00 or more. Delivery times vary depending on the destination country.

For certain locations classified by couriers as remote areas (for example minor islands, small isolated municipalities or hard-to-reach mountain areas) a shipping surcharge may apply. Any additional cost is always calculated and shown at checkout, before you confirm your order.

Summer shipping (June to September): during the warmer months, orders are dispatched only on Mondays, Tuesdays and Wednesdays, in thermal packaging with synthetic ice to preserve product quality.

Order fulfillment

The Order is fulfilled within the terms specified on the summary page and in the Order Confirmation email, subject to the availability of the ordered product. The Owner cannot be held responsible for damages suffered by the User due to delays in delivery that do not depend on circumstances foreseeable by the parties at the time the Order Confirmation was sent.

Delivery

Deliveries are made during normal working hours to the address indicated by the User and according to the methods specified in the order summary. In the event of failure to collect within the deadline set by the carrier, the products will be returned to the Owner, who will refund the price of the products, but not the shipping cost. The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the User, nor for delays in shipping or any damage occurring to the products after delivery to the carrier, where the latter has been chosen and appointed by the User.

Returns and refunds policy

Right of withdrawal (change of mind): 14 days

You have the right to withdraw from the contract within 14 days of delivery, without giving any reason (artt. 52-59, Italian Legislative Decree 206/2005, Consumer Code). As these are sealed food products, for hygiene and health-protection reasons withdrawal is only permitted for intact, sealed, unopened products: opened products cannot be returned (art. 59, letter e).

You can exercise your right of withdrawal: online, through the "Withdraw from contract" function available in the website footer (art. 54-bis of the Consumer Code, introduced by Legislative Decree 209/2025); by phone at +39 0932 774309 (Monday to Friday, 9:00 to 18:00 CET); or by email at info@ciokarrua.it.

Return shipping costs are borne by the customer. Refunds are issued within 14 days of the goods being received back, to the same payment method used for the order.

Legal guarantee of conformity

If you receive a damaged, wrong, missing or defective product, you are entitled to a replacement or refund (legal guarantee of conformity, artt. 128-135 of the Consumer Code). In these cases the return costs are borne by us.

How to submit a request

In both cases you can fill out the online form on the Withdrawal & returns page, call our Customer Service at +39 0932 774309 (Monday to Friday, 9:00 a.m. to 6:00 p.m.) or write to info@ciokarrua.it.

To withdraw online, use the dedicated function directly:

Withdraw from the contract here

Indemnification

The User undertakes to hold the Owner harmless (as well as any companies controlled or affiliated by it, its representatives, directors, agents, licensees, partners and employees) from any obligation or liability, including any legal expenses incurred in defending themselves in court, that may arise from damage caused to other Users or third parties, in relation to content uploaded online, the violation of legal terms or the terms of these terms of service.

Limitations of liability

The Owner, within the limits of applicable law, is liable for contractual and non-contractual damages to Users or third parties exclusively when these constitute an immediate and direct consequence, due to willful misconduct or gross negligence, of Ciokarrua's activity. The User expressly exempts and releases the Owner from any liability, within the limits permitted by applicable law, in relation to any damages or claims of any kind and type of their own and/or of third parties, including direct, indirect, punitive, incidental, special damages, damages arising from lost profits, lost revenue, loss of data or replacement costs arising from or otherwise connected with this agreement.

Service interruption

The Owner reserves the right to add or remove functions or features, or to suspend or completely discontinue the provision of the Service, whether temporarily or permanently. In the event of permanent discontinuation, the Owner will act as far as possible to allow Users to retrieve their information hosted by the Owner.

Resale of the Service

Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of Ciokarrua and its Services without the express permission of the Owner, granted directly or through a specific resale program.

Privacy Policy

For information on the use of personal data, Users should refer to Ciokarrua's privacy policy.

Intellectual property

All trademarks of the Application, whether figurative or word marks, and all other signs, trade names, service marks, word marks, trade designations, illustrations, images and logos that appear in relation to Ciokarrua are and remain the exclusive property of the Owner or its licensors and are protected by the applicable trademark laws and the relevant international treaties.

Age requirements and changes to the Terms

The Owner reserves the right to make changes to the Terms at any time, giving notice to the User by publishing them within Ciokarrua. Users who continue to use the website after the changes have been published accept the new Terms without reservation.

Assignment of the contract

The Owner reserves the right to transfer, assign, dispose of by novation or subcontract all or some of the rights or obligations arising from the Terms, provided that the User's rights set out herein are not prejudiced. The User may not assign or transfer their rights or obligations under the Terms in any way without the written authorization of the Owner.

Communications

All communications relating to Ciokarrua must be sent using the contact information indicated in the Agreement.

Severability clause

Should any clause of the Terms prove to be null, invalid or ineffective, the aforementioned clause will be removed while the remaining clauses will not be affected by this and will remain fully effective.

Applicable law and jurisdiction

These Terms and all disputes regarding the performance, interpretation and validity of this contract are subject to the law, the jurisdiction of the State and the exclusive competence of the court of the place where the Owner has its registered office. An exception is made for the exclusive jurisdiction of the consumer, where the law provides for it.

Dispute resolution for consumers

The European ODR platform for online dispute resolution was discontinued on 20 July 2025 and is no longer active. For out-of-court dispute resolution, consumers may use the alternative dispute resolution (ADR) procedures provided for by the Italian Consumer Code, contacting the territorially competent mediation bodies. The Owner is available to answer any questions and to seek an amicable solution by email at info@ciokarrua.it. Where provided for by law, the consumer's court of jurisdiction remains unaffected.